Business Analyst (LMS)

TL;DR

Business Analyst (LMS): Managing support tickets and overseeing system behavior for a Learning Management System with an accent on BAU support and non-regression testing. Focus on optimizing ticket volumes through user documentation and conducting system behavior confirmation post-releases.

Location: Hybrid in Lisbon, Portugal

Company

Swiss consulting firm that assists companies in their strategic, technological, and organizational challenges.

What you will do

• Collaborate closely with the LMS BAU Lead and Product Owner.
• Independently manage Level 1 & 2 support tickets and assist with Level 3 ticket oversight.
• Suggest improvements and develop user documentation to decrease ticket volumes.
• Conduct Non-Regression Tests to confirm system behavior post-releases, patches, or environment refreshes.
• Facilitate user training sessions and other BAU and support activities.

Requirements

• Expertise in major LMS tools (experience with Cornerstone On Demand LMS is a significant plus).
• Previous experience as a BAU Specialist.
• Ability to thrive in an English-speaking environment.
• Bachelor's degree.
• Must be based in or be able to work hybrid in Lisbon, Portugal.

Culture & Benefits

• Supportive environment that promotes both personal and professional development.
• Real progression opportunities and support for skill improvement.
• Professional partnership based on trust, transparency, and innovation.
• Strong focus on community impact and social responsibility.