Business Account Manager (iGaming)

TL;DR

Business Account Manager (iGaming/SaaS): Managing and growing a portfolio of B2B sportsbook operators to increase revenue and improve product adoption with an accent on client relationship management and commercial growth. Focus on analyzing operator KPIs, negotiating commercial terms, and aligning business needs with technical capabilities.

Location: Georgia, Poland

Company

hirify.global provides an innovative software platform designed for launching and managing online sports betting businesses.

What you will do

• Manage a portfolio of B2B sportsbook operators, ensuring daily operational excellence and strong client relationships.
• Act as the primary point of contact, coordinating operator requests and communicating updates.
• Collaborate with Technical Account Managers to support integrations and troubleshoot issues.
• Conduct regular operator performance reviews and platform audits to recommend product updates.
• Analyze operator KPIs to identify revenue-boosting opportunities and strategic betting events.
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive growth.

Requirements

• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS.
• Fluent in English (B2+) and Russian (B2), both written and spoken.
• Proven experience managing multiple B2B clients or operators.
• Solid knowledge of sportsbook operations, betting markets, and industry trends.
• Experience with CRM systems, analytics tools, and KPI-based decision-making.

Nice to have

• Experience with upselling and revenue growth strategies.
• Data-driven mindset with the ability to analyze operator performance proactively.
• Knowledge of Portuguese, Spanish, or German.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive Mental Health Program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Referral program rewards, internal workshops, and participation in professional conferences.