Bilingual Customer Support Specialist

TL;DR

Bilingual Customer Support Specialist (Foodservice Tech): Deliver tailor-made solutions to customers in healthcare and senior living by handling support queries, troubleshooting product issues, and facilitating timely delivery. Focus on prioritizing and managing high-volume tickets, reassigning based on skills, and participating in software/hardware testing for continuous improvement.

New Brunswick, Manitoba, Alberta, Ontario (Canada), United States. Hybrid flexibility.

$57,500–$69,000 CAD / $50,000–$60,000 USD per year

Company

hirify.global builds end-to-end foodservice technology for healthcare and senior living organizations to help care teams deliver better dining experiences.

What you will do

• Facilitate timely delivery of solutions according to customer needs.
• Field support calls, chats, and emails for internal and external users.
• Manage incoming queries by prioritizing, reassigning tickets, and tracking progress.
• Troubleshoot issues, create defects for product review, and participate in testing.
• Research manuals and training materials for self-guided professional growth.

Requirements

• Working fluency in French required
• 1-3 years of direct experience in customer support roles
• Experience with Customer Success tools like Zendesk, Salesforce, or foodservice tech software
• Clear communicator able to explain complex topics simply, with strong attention to detail
• Calm and resilient under pressure, analytical problem-solver
• Skilled at juggling priorities in a fast-moving environment
• Valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Nice to have

• Experience in foodservice, acute care, or tech industry

Culture & Benefits

• Unlimited paid time off
• RRSP/401(k) matching up to 3%
• Health benefits including medical, dental, vision, life & disability insurance, paid maternity/parental leave
• Hybrid flexibility balancing collaboration and remote work
• Equity program participation
• Opportunities for career development
• Purposeful work impacting patient/resident care positively