Senior Implementation Engineer (AI)

TL;DR

Senior Implementation Engineer (AI): Own the full technical lifecycle of B2B partner integrations from onboarding through long-term operational success with an accent on scalable architectures, API workflows, and reliability. Focus on troubleshooting complex issues, advising on best practices, and driving optimizations to ensure mission-critical data reaches emergency responders.

Location: United States (Remote)

Salary: $140,000 - $165,000

Company

Leading public safety AI company unlocking real-time intelligence for first responders from 700M+ devices, 200+ enterprises, and 23,000+ agencies via the HARMONY AI engine.

What you will do

• Serve as primary technical contact for B2B partners during onboarding and ongoing management
• Own launch timelines, implementation plans, and end-to-end workflows for new integrations
• Monitor post-live health, performance, and stability of strategic accounts with Customer Success
• Identify risks, gaps, or optimizations and drive resolutions across distributed systems
• Troubleshoot complex API and integration issues
• Collaborate cross-functionally with operations, product, engineering, sales, and account teams
• Support international teams in scaling solutions and provide feedback to Engineering on partner needs

Requirements

• 5-7+ years as Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working with customers
• Proficiency with Python and using AI tools for development acceleration
• Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
• Experience managing external technical stakeholders and improving integration efficiency, reliability, or scalability
• Supporting customer environments post go-live and maintaining operational health
• Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar)
• Ability and willingness to travel a few days per quarter and participate in weekly on-call rotation

Nice to have

• Familiarity with Git

Culture & Benefits

• Mission-driven environment focused on saving lives through technology
• Competitive salary, benefits, and equity participation
• Dynamic, flexible startup work environment with talented team
• Values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together