Support Operations Manager (SaaS)

TL;DR

Support Operations Manager (SaaS): Building and maintaining source-of-truth reporting across the ARR waterfall and GTM performance metrics with an accent on data modeling and SQL-based analysis. Focus on operationalizing core revenue metrics, optimizing funnel performance, and delivering actionable insights to leadership.

Location: Remote, Canada

Company

hirify.global is a leading AI-native go-to-market solution providing sales and marketing teams with access to verified B2B contact data and engagement tools.

What you will do

• Build and maintain source-of-truth reporting for the ARR waterfall and GTM Scorecard metrics.
• Partner with BI/Analytics to develop scalable data models and dashboards ensuring data consistency.
• Define and operationalize core GTM metrics including logo definitions, ARR growth, and retention.
• Develop advanced SQL-based analyses to support forecasting, pipeline health, and strategic decision-making.
• Deliver actionable insights to GTM and RevOps leadership to guide planning and prioritization.
• Optimize Salesforce data modeling to improve reporting and source attribution.

Requirements

• Must be based in Canada
• Expert-level SQL skills for building complex, performant queries and data models.
• Strong experience with Salesforce data architecture.
• Advanced proficiency in data visualization tools such as Tableau or Looker.
• 5+ years of experience in Sales Operations, Revenue Operations, or a related role.
• Proven experience in fast-paced, product-led, high-growth B2B SaaS companies.

Culture & Benefits

• AI-native culture focused on productivity, automation, and continuous improvement.
• Environment emphasizing extreme ownership, focus, urgency, and voracious learning.
• High degree of autonomy to own your role and make a real impact.
• Collaborative "all for one" team culture across all departments.
• Support for bold ideas and courageous action with freedom to experiment.