Representative, Customer Care (Fintech)

TL;DR

Representative, Customer Care (Fintech): Resolving customer inquiries and troubleshooting technical issues for a global digital asset platform with an accent on high-quality written communication and cross-functional collaboration. Focus on diagnosing complex technical problems, scaling 24/7 operations, and leveraging generative AI for efficiency.

Location: Remote (Must be based in Ireland)

Company

hirify.global is a leading internet financial platform building a more open global economy through digital assets, payment applications, and programmable blockchain infrastructure.

What you will do

• Resolve customer issues via support tickets using tailored and well-written communications.
• Partner with Customer Success, Sales, Product, and Engineering teams to diagnose and solve technical problems.
• Serve as a trusted advisor to customers of all sizes worldwide with an approachable style.
• Manage multiple competing priorities to achieve results for every customer.
• Proactively identify opportunities to develop solutions that help scale the 24/7 operation.

Requirements

• Must be based in Ireland.
• 1+ year of relevant experience in service or support roles.
• Excellent writing skills with the ability to communicate complex problems clearly.
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.
• Availability to work on weekends and holidays semi-regularly.
• Strong commitment to customer experience and continuous personal skill refinement.

Nice to have

• Familiarity with financial services or payments businesses.
• Experience with data analytics tools for troubleshooting.
• Multilingual skills, specifically Spanish or French.
• Experience with Slack, Apple MacOS, and GSuite.

Culture & Benefits

• Flexible work environment where new ideas are encouraged and employees are stakeholders.
• Values-driven culture focusing on high integrity, excellence, and mindfulness.
• Opportunity to work at the forefront of the digital asset economy with the USDC stablecoin network.
• Inclusive workplace committed to equal opportunity and accessibility.