Technical Support Specialist (L2 Crypto / FinTech)

#TechnicalSupportSpecialist
🚀 Technical Support Specialist (L2 Crypto / FinTech)
BITHIDE SOLUTION | Remote

Want to break into Web3 and work with real crypto-fintech products?This is more than support — you’ll work with B2B clients and solve impactful technical cases.

💼 What you’ll do:
• Handle incoming client requests (ticketing system)
• Escalate complex technical issues
• Meet SLA response times
• Maintain internal knowledge base
• Help improve support processes

🎯 Requirements:
• 2+ years in customer support (B2B — must-have)
• Basic understanding of crypto & blockchain
• English level B2+
• Experience with Zendesk / Freshdesk / Intercom
• Ability to multitask and prioritize

🕒 Schedule (shifts):08:00–16:00 / 11:00–19:00 / 15:00–23:00

🌟 What you get:
• Work in a Web3 / FinTech product company
• Fully remote
• Supportive team & clear processes
• Growth in a fast-moving industry

💬 Interested? DM me or apply now
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