Client Success Manager (Salesforce)

TL;DR

Client Success Manager (Salesforce): Managing the client experience and delivery across a portfolio of technical engagements with an accent on relationship ownership and AI-powered delivery. Focus on coordinating engineering teams using agent-orchestrated models, maintaining scope discipline, and driving project velocity from kickoff to hypercare.

Location: Remote (Must be based in the USA)

Salary: $95,000 - $115,000 USD

Company

An AI-first Salesforce and MuleSoft consulting company that leverages AI-powered tools to accelerate development and delivery outcomes.

What you will do

• Act as the primary point of contact for clients from kickoff to closeout, ensuring high satisfaction and proactive communication.
• Manage up to 20 concurrent engagements, coordinating small engineering teams and AI-powered delivery tools.
• Run the full engagement lifecycle, including discovery sessions, FRD authoring, UAT, and hypercare.
• Enforce scope discipline and manage change requests to maintain project profitability and commitment accuracy.
• Operate primarily within AI tools (Claude) to manage context, produce client-facing artifacts, and update systems of record.
• Identify follow-on project opportunities and managed services within existing accounts to route to sales.

Requirements

• 4+ years of experience in technical project management or client delivery at a software services or consulting firm.
• Working knowledge of Salesforce and/or MuleSoft to effectively communicate with technical teams.
• Hands-on experience using AI tools (Claude, Cursor, ChatGPT) in day-to-day professional workflows.
• Ability to operate in a high-volume environment, managing 15–20 active engagements with frequent context switching.
• Exceptional written and verbal communication skills.
• Eligibility to work in the USA (indicated by 401k and US-specific health benefits).

Nice to have

• Experience delivering to small and mid-sized businesses (law firms, professional services, finance).
• Background in SOW-driven engagements, managing project-based billing and change requests.
• Previous experience as an Engagement Manager or Delivery Manager at a consulting or SI firm.

Culture & Benefits

• Remote-first work environment with flexible PTO.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with a generous company match.
• Annual professional development budget for certifications, conferences, and AI tools.
• Equipment stipend.