Billing Agent (Finance)

TL;DR

Billing Agent (Finance): Ensuring accurate and prompt customer invoicing for a global business travel company with an accent on data reconciliation and exception management. Focus on resolving billing discrepancies, managing high-volume transactional data, and improving automated invoicing workflows.

Location: Manchester, United Kingdom (Onsite)

Company

A global, award-winning Business Travel Company that simplifies corporate travel through a fusion of cutting-edge technology and exceptional customer service.

What you will do

• Load, validate, and reconcile billing data for customer bookings to ensure accurate invoice generation.
• Monitor automated invoicing processes, manage exception queues, and resolve root causes.
• Process manual invoices for transactions not supported by automation.
• Respond to billing queries via Freshdesk, coordinating with customers, suppliers, and internal stakeholders.
• Reconcile credit card spend, validating VAT, taxes, exchange rates, and cost allocations.
• Collaborate with Finance, Operations, and Customer Service to optimize billing workflows and internal controls.

Requirements

• Experience in billing, accounts receivable, or finance administration.
• Strong numerical accuracy and confidence working with high-volume transactional data.
• Proficiency in financial systems, billing platforms, CRM tools, and Excel.
• Must hold AAT (Level 2–4), NVQ Level 2/3 in Accounting/Finance, or a relevant Degree/HND.
• Experience in a regulated or audit-controlled finance environment.
• Location: Must be based in Manchester, UK.

Culture & Benefits

• Standard working hours: Monday to Friday, 37.5 hours per week.
• Financial incentives: Unlimited refer-a-friend bonus of £1000.
• Time off: Generous holiday entitlement and a dedicated day off for your birthday.
• Wellness and recognition: Employee Assistance Programme and Staff Awards.
• Travel perks: Exclusive hotel and airline discounts.