Driver Quotation & Retentions Manager (Fleet)

TL;DR

Driver Quotation & Retentions Manager (Fleet/Finance): Leading and coordinating Retentions, New Business, and Cancellations teams to optimize the driver experience with an accent on operational excellence and team leadership. Focus on resolving complex customer interactions, utilizing data and AI for strategy, and maintaining high service standards during peak periods.

Location: Hybrid working in Watford (informal requirement to be in the office at least 3 days a week)

Salary: £44,901

Company

An award-winning car leasing company part of hirify.global providing tax-efficient salary sacrifice car benefit schemes.

What you will do

• Lead and coordinate the Retentions, New Business, and Cancellations teams.
• Guide team leaders through complex customer interactions and operational challenges to ensure timely resolution.
• Monitor performance metrics and SLAs, using reporting and data to optimize efficiency.
• Develop a positive, high-performance culture across all managed teams.
• Address technical issues, complaints, and business obstacles promptly with practical solutions.
• Support the Department Head with strategic projects to improve efficiency, profitability, and productivity.

Requirements

• Proven experience in management and decision-making for customer-facing operational teams.
• Must be based in or be able to commute to Watford for a hybrid schedule (3 days/week).
• In-depth understanding of Salary Sacrifice products, BIK taxation, and VAT treatment in such schemes.
• Previous experience in customer service and telephone communication.
• Experience in the Fleet or Salary Sacrifice sector.
• Strong interpersonal skills and the ability to inspire team leaders.

Nice to have

• Ability to thrive in high-pressure situations while maintaining attention to detail.
• Proactive attitude with strong organizational skills.
• Experience adopting AI and data tools for strategy and decision-making.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 28 days’ holiday plus bank holidays.
• Variety of wellbeing initiatives and generous parental leave policies.
• Flexible benefits that can be adapted to your lifestyle, such as discounted shopping.