Staff Customer Forward Deployed Engineer (AI Analytics)

TL;DR

Staff Customer Forward Deployed Engineer (AI Analytics): Owning end-to-end technical delivery for enterprise customer implementations by contributing directly to the product codebase with an accent on building reusable patterns and closing the gap between product capabilities and customer needs. Focus on architecting scalable integrations, shipping customer-specific solutions, and translating field signals into actionable product roadmap improvements.

Location: San Francisco, CA

Company

hirify.global is a leading AI analytics platform helping over 4,700 customers build better products and digital experiences through powerful embedded AI Agents.

What you will do

• Own enterprise implementations end-to-end, from sales engagement and scoping to post-deployment validation.
• Submit PRs and ship customer-specific solutions directly within the product codebase to reduce the gap between product and customer needs.
• Develop reusable patterns and playbooks to standardize and accelerate subsequent customer engagements.
• Translate customer pain points into structured signals and actionable feedback for the Product team to influence the roadmap.
• Implement an AI-native engineering workflow using AI tools for writing, testing, debugging, and delivering code.
• Partner with Sales, Customer Success, and Product Engineering as a trusted technical expert in customer conversations.

Requirements

• 7+ years of experience with a proven track record of owning customer-facing technical engagements end-to-end.
• Ability to confidently navigate, read, and contribute to complex production codebases you did not build.
• Fluency with data integrations, including event schemas, data pipelines, APIs, and SDKs.
• Hands-on experience with TypeScript, React, Python, Node.js, and AWS.
• Strong ability to communicate technical solutions to diverse audiences, moving between deep technical and business-level discussions.
• Must be based in San Francisco, CA

Culture & Benefits

• Environment focused on psychological safety, empathy, and human connection.
• Culture of humility, ownership, and a growth mindset.
• Strong commitment to Diversity, Equity, and Inclusion (DEI).
• Opportunity to work at the intersection of engineering, product, and customer success.