Customer Success Manager (NoSQL)

TL;DR

Customer Success Manager (NoSQL): Managing high-value enterprise customers to drive adoption and expansion of the hirify.global technological platform with an accent on onboarding and relationship building. Focus on developing account strategies, identifying business opportunities, and proactively mitigating churn risk.

Location: Hybrid in Bulgaria

Company

hirify.global is the creator of the industry-leading fast data store and NoSQL database used by thousands of global customers.

What you will do

• Serve as the primary lead and trusted advisor for high-value enterprise customers.
• Lead the onboarding process to drive adoption of the hirify.global platform.
• Project-manage new client integrations and post-launch expansion initiatives.
• Collaborate with commercial teams to identify business opportunities and develop account strategies.
• Proactively identify and mitigate churn risks.

Requirements

• 3+ years of experience in customer-facing roles (Customer Success) for enterprise software.
• Experience managing enterprise customers and high-tech accounts.
• Strong aptitude and curiosity for learning technical concepts.
• Bachelor's degree is mandatory.
• Fluent in both Hebrew and English speaking.

Nice to have

• Experience with NoSQL databases or distributed caches.

Culture & Benefits

• Competitive compensation including salary and equity grants.
• 25 days of flexible vacation.
• Hybrid work options with home-office setup and monthly internet/phone allowances.
• Comprehensive health, dental, and life insurance.
• Office perks including free lunch and snacks.