Billing Operations Specialist (SaaS)

TL;DR

Billing Operations Specialist (SaaS): Managing end-to-end billing and invoicing processes for a global hospitality platform with an accent on revenue integrity and subscription management. Focus on resolving billing discrepancies, reconciling financial data across systems, and optimizing order-to-cash processes.

Location: Onsite in Cebu, Philippines

Company

hirify.global is an all-in-one platform that helps hospitality businesses worldwide automate, optimize, and scale their operations.

What you will do

• Manage end-to-end billing and invoicing processes to ensure accuracy and timeliness for global customers.
• Maintain and update customer subscription data in Zuora, ensuring alignment with commercial agreements.
• Perform billing reconciliations and investigate variances across accounts and invoices.
• Partner with Sales, Customer Success, and Finance teams to resolve revenue-related issues.
• Respond to customer billing inquiries regarding financial explanations or invoice clarifications.
• Support the implementation of revenue assurance controls to ensure all billable services are captured.

Requirements

• Bachelor’s degree in Accounting, Finance, or a closely related discipline.
• 1–2 years of experience in billing operations, accounting, or accounts receivable.
• Experience with billing or finance systems such as Zuora, Salesforce, or similar ERP/CRM tools.
• Strong Excel/Google Sheets skills (lookups, pivot tables, data validation).
• English: Strong written and verbal communication skills required.
• Location: Must be able to work onsite in Cebu, Philippines.

Nice to have

• Experience in SaaS or shared services finance environments.
• Exposure to payment platforms such as Stripe.

Culture & Benefits

• Comprehensive HMO with Life Insurance and a Dental Plan for the employee and one dependent.
• Performance bonuses, incentives, and a referral program.
• 24 days of paid leave per year.
• Professional development opportunities to learn and lead.
• Vibrant onsite office culture featuring weekly treats, unlimited coffee, and team events.