MIP Associate Support Analyst-1 (Accounting)

TL;DR

MIP Associate Support Analyst-1 (Accounting Software): Providing technical support for the MIP Accounting application to financial professionals with an accent on troubleshooting software defects and guiding users through accounting workflows. Focus on resolving ticket-based inquiries, creating knowledge base documentation, and ensuring high customer satisfaction.

Location: Remote (Must be based in the US)

Company

hirify.global provides cloud-based software and services to nonprofits and associations to simplify operations and grow revenue.

What you will do

• Provide timely responses to customer service inquiries via a product ticket system.
• Identify and replicate errors and defects through phone, web, and chat.
• Collaborate with team members to resolve complex customer issues.
• Create knowledge base articles to reduce ticket volume via deflection.
• Assist users with accounting transactions and financial reports like balance sheets.

Requirements

• Eligibility to work in the United States without sponsorship.
• 1-2 years of customer service experience.
• Experience using MIP Accounting.
• High school diploma or equivalent.
• Basic knowledge of Office 365 (Word, Excel, PowerPoint, Outlook).

Nice to have

• 2-year degree in Accounting or 2 years of Accounting work experience.

Culture & Benefits

• Medical, Dental, and Vision benefits.
• 401(k) Savings Plan with company match.
• Flexible planned Paid Time Off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Purpose-driven culture with a commitment to community involvement.