Supv, Patient Success (Healthcare)

TL;DR

Supv, Patient Success (Healthcare Billing): Manage a team executing billing strategy to collect payments from patients with an accent on insurance verification, claims management, and reimbursement processes. Focus on supervising staff performance, QA of calls/emails, KPI achievement, and handling escalations while ensuring policy adherence and team development.

Location: US Remote

Salary: $67,000–$83,700 USD

Company

Global leader in cell-free DNA testing for oncology, women’s health, and organ health.

What you will do

• Supervise Patient Success Specialists across department sub-teams.
• Monitor QA for inbound/outbound calls, emails, and faxes, providing feedback.
• Ensure team exceeds KPIs, manage coverage for vacations/sick time, and handle scheduling.
• Act as first escalation point for patient concerns and enforce policies.
• Liaise with internal departments for communication and process accuracy from insurance verification to collections.
• Oversee training, orientation, performance evaluations, hiring feedback, and supply orders.

Requirements

• Bachelor’s degree or equivalent in Healthcare, Marketing, or Business
• 5+ years Healthcare experience
• Experience with insurance claims submission/management software (Xifin, AMD, LIMS a plus)
• Thorough knowledge of healthcare reimbursement (government/private payers), coverage, coding, payment
• Demonstrated analytics skills for payments analysis and issue diagnosis
• Strong verbal/written communication and computer skills

Culture & Benefits

• Comprehensive medical, dental, vision, life, disability plans
• Free testing for employees/families, fertility care, pregnancy/baby bonding leave
• 401k, commuter benefits, generous employee referral program
• Work alongside statisticians, geneticists, doctors, and software engineers