Customer Success Manager (CDP EMEA)

TL;DR

Customer Success Manager (Customer Data Platform EMEA): Strengthen relationships with top-tier global consumer brands using AI-powered CDP platform, developing tailored success plans and driving expansion through data-driven use cases with an accent on client retention, upsell, and measurable outcomes. Focus on collaborating with Solutions, Sales, and Product teams to enable platform adoption, provide feedback, and influence product roadmap.

Location: United Kingdom (minimum 4 days in-office per week)

Company

Hyper-growth ecommerce technology leader with AI-powered customer data platform powering billions of transactions for global brands.

What you will do

• Build and maintain trusted relationships with key stakeholders in strategic accounts, acting as main point of contact.
• Partner with customers to develop tailored success plans aligned with business goals like reducing acquisition costs and increasing retention.
• Provide expert guidance on platform usage, best practices, and use case enablement to maximize value.
• Collaborate with Solutions, Sales, and Product teams to execute strategic account plans and incorporate client feedback.
• Track customer health metrics, adoption, and outcomes; lead quarterly business reviews (QBRs).

Requirements

• 3+ years in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS; preferred data, martech, CDPs, or developer platforms.
• Proven experience with high-revenue, large-scale global customers and senior stakeholder engagement.
• Strong ability to translate customer business strategy into data-driven plans and outcomes.
• Excellent cross-functional collaboration with Solutions, Sales, and Product teams.
• AI-first mindset using tools for efficiency in account planning, QBRs, and operations.

Culture & Benefits

• Equity for every employee.
• Extra leave including bonus annual and sabbatical.
• Collaborative, high-calibre team environment with inclusive culture.
• Global offices across multiple cities worldwide.