Capacity Planning Analyst (Healthcare)

TL;DR

Capacity Planning Analyst (WFM/SQL): Designing and maintaining demand-and-supply models for a mental healthcare infrastructure to optimize staffing and budgeting with an accent on workforce management physics and financial translation. Focus on architecting the capacity engine, modeling agent productivity using AI tools, and bridging operations with finance via data-backed narratives.

Location: Remote (Must be based in the US)

Salary: $124,100 - $146,000

Company

hirify.global is a Series D mental healthcare platform that automates insurance and administrative workflows to make therapy more accessible.

What you will do

• Architect and maintain a comprehensive capacity model mapping volume mix, omnichannel routing, and capture rates.
• Transform raw workforce data into actionable intelligence, computing ticket lifecycle metrics and validating handle time distributions.
• Bridge Operations and Finance by translating Erlang C FTE requirements into fully loaded staffing plans and budget reconciliations.
• Manage and enforce 30-60-90 day headcount lock plans for offshore BPO vendor partners.
• Project operational rates and demand across monthly, quarterly, and multi-year horizons, incorporating seasonality.
• Clean and map complex raw ticket data through carrier, payer, and agent specializations.

Requirements

• Deep expertise in capacity planning fundamentals (Volume, AHT, shrinkage, attrition, occupancy, and SLA targets).
• Advanced SQL fluency in Snowflake, including expertise with CTEs, window functions, and UNION ALL orchestration.
• Experience leveraging LLMs and AI-assisted tools to accelerate exploratory data analysis.
• Proven track record of partnering with Product and Engineering to drive automated deflection based on capacity insights.
• Must be authorized to work in the US (as indicated by 401k, HSA/FSA, and E-Verify requirements).

Culture & Benefits

• Comprehensive health, dental, and vision coverage including HSA/FSA options.
• Equity compensation and meaningful ownership opportunities.
• 401K retirement savings and Work-from-Home stipend.
• Flexible PTO and 13 paid holidays, including a year-end holiday break.
• 16-week parental leave and Carrot Fertility annual reimbursement.
• Therapy reimbursement and Employee Assistance Program (EAP).