Cyber Expert Support Engineer (Cybersecurity)

TL;DR

Cyber Expert Support Engineer (Cybersecurity): Resolving complex technical incidents for a global cyber protection platform with an accent on high-level troubleshooting of software, networking, and hardware environments. Focus on diagnosing security threats, optimizing virtualization setups, and providing last-line technical support for corporate customers.

Location: Remote (Brazil)

Company

Swiss company specializing in AI-powered cyber protection and data management for MSPs and corporate customers.

What you will do

• Troubleshoot and resolve various technical incidents for corporate customers and partners across diverse environments.
• Act as the last line of support for complex issues escalated by other support teams.
• Collaborate with Engineering, QA, and Product Management to resolve deep technical customer issues.
• Mentor and train junior team members by sharing technical expertise and communication best practices.
• Develop technical documentation, knowledge base articles, and guides on hirify.global products.
• Stay updated on industry trends in Cloud, Storage, and Virtualization.

Requirements

• Must be based in Brazil.
• 2+ years of experience in an advanced technical support role.
• Fluent English (written and verbal).
• Expertise in Windows Server (logs, dumps, Procmon) and Linux/UNIX CLI.
• Deep knowledge of networking (Wireshark, tcpdump) and security (EDR/XDR, ransomware mitigation).
• Experience with enterprise-grade hypervisors (VMware ESXi, Hyper-V, KVM) and business applications (MS SQL, Oracle).

Nice to have

• Additional languages such as Spanish, French, Portuguese, or German.
• Industry certifications like RedHat, CompTIA Security+, or Cisco/Juniper.

Culture & Benefits

• Operate within a high-growth, fast-paced environment known as the "A-Team".
• Corporate culture centered on innovation, accountability, and impact.
• Encouragement to think boldly and take ownership of outcomes.
• Commitment to continuous improvement and resilience.

Hiring process

• Interviews conducted strictly without the use of AI tools or third-party assistance.
• Technical assessments focused on authentic, real-time interaction.
• Offers are contingent upon successful criminal, education, and identity background checks.