Data Center Operations Technician

TL;DR

Data Center Operations Technician: Support customer requests and day-to-day operational activity in a 24x7 colocation environment with an accent on remote hands services, structured cabling, interconnection support, and physical-layer validation. Focus on executing cross-connect installs, cable testing, alarm monitoring, rounds, and maintaining documentation and cleanliness.

Location: On-site in Columbus, OH (2nd Shift: Sun - Wed 2:00pm - 12:00am). Applicants must be authorized to work for any employer in the U.S.; no visa sponsorship or transfer.

Salary: $28 - $35 an hour

Company

Leading North American network-neutral interconnection and hyperscale edge data center company with 45+ facilities across the US and Canada.

What you will do

• Execute remote hands services including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connects
• Provision and troubleshoot customer/carrier interconnections within physical-layer scope
• Monitor alarms, perform rounds and readings, validate conditions, and escalate issues
• Maintain documentation for cross-connects, connectivity, capacity, and operations
• Support rack-and-stack, optic swaps, cable management, cleanliness, and access control

Requirements

• Ability to work 2nd shift (Sun-Wed 2pm-12am), nights, weekends, holidays, and on-call rotations
• Hands-on experience in data center operations, structured cabling, telecom, or IT infrastructure
• Strong knowledge of copper/fiber media, patching, cable testing, and physical-layer troubleshooting
• High school diploma or equivalent; 2+ years experience preferred
• Experience with remote hands, ticketing, documentation, and customer support
• Strong attention to detail, execution discipline, and communication skills

Culture & Benefits

• Competitive benefits: medical/dental/vision insurance, 401k with match, HSA/FSA, PTO, paid holidays, parental leave
• Shift differential pay
• Tuition reimbursement, mental wellness benefits, employee discounts
• Commitment to ESG, ISO certifications for security and environment
• Focus on operational excellence, customer service, and professional growth