Consultant Support (LegalTech)

TL;DR

Consultant Support (LegalTech): Providing technical support and installation assistance for legal workflow solutions with an accent on basic troubleshooting and client maintenance. Focus on resolving technical issues, documenting customer inquiries, and ensuring a seamless post-sale experience.

Location: Hybrid in Bois-Colombes, France (8 days/month office attendance required)

Company

hirify.global is a global provider of expert information, software, and services, specializing in innovative workflow solutions for legal professionals across Europe.

What you will do

• Assist with the installation and initial setup of legal software products and services.
• Provide basic troubleshooting to resolve common technical issues for clients.
• Accurately document customer inquiries and technical issues in the management system.
• Follow detailed scripts and guidelines to resolve problems efficiently.
• Escalate complex technical issues to higher-level specialists when necessary.
• Provide feedback on common issues to help improve the internal knowledge base.

Requirements

• Fluent in French and English.
• Ability to diagnose and resolve common technical problems.
• Strong communication skills for effective customer interaction.
• Capability to understand and follow technical scripts and documentation.
• Must be based in or able to work from Bois-Colombes, France (hybrid model).

Culture & Benefits

• Inclusive culture with a diverse team of over 350 employees across Europe.
• Collaborative environment with an entrepreneurial spirit.
• Professional growth through routine technical training sessions.
• Hybrid work arrangement requiring 8 days of office presence per month.

Hiring process

• Interviews are conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during virtual interviews.
• In-person interviews are required as part of the recruitment process.