Senior AI Excellence Manager

TL;DR

Senior AI Excellence Manager (AI): Drive the integration of AI-powered solutions across the Marketing & Sales department with an accent on identifying high-impact opportunities, automating commercial processes, and building low-code AI solutions. Focus on delivering end-to-end AI efficiency initiatives, designing workflows, process analysis, measurement, enablement, and governance.

Location: Hybrid in Munich (60% office, 40% remote), offices across Europe, option to work 20 days abroad in approved countries.

Company

Trailblazers in pet e-commerce with over 25 years experience, serving 12 million customers across Europe.

What you will do

• Own prioritized AI use-case backlog for Marketing & Sales and drive delivery.
• Design, prototype, and implement AI-enabled workflows, coordinating cross-functional teams.
• Deliver end-to-end AI efficiency initiatives from proof-of-concept to production.
• Build low-code AI solutions using platforms like Copilot Studio or Google Vertex AI.
• Identify and prioritize high-impact AI use cases through process analysis with stakeholders.
• Define metrics for adoption, efficiency gains, and ensure compliant AI use.

Requirements

• Fluent in English (written & verbal).
• 3+ years relevant experience in marketing, sales, analytics, product, engineering, or applied AI/automation.
• Hands-on with LLMs, prompt engineering, building AI agents, low-code/no-code tools, orchestration platforms.
• Translate business problems into solution designs and delivery plans.
• Process mapping, optimization, documentation, training programs.
• Cross-functional project management, stakeholder alignment, data-driven problem-solving with KPIs.

Nice to have

• Background in e-commerce.
• Awareness of data governance, privacy, ethical AI.
• Familiarity with marketing & sales tools (Braze, Contentful, PowerBI, Google/Adobe Analytics, Meta).
• Basic Python for scripting.
• A/B testing and experimentation frameworks.

Culture & Benefits

• Hybrid working: 60% office, 40% home.
• 20 days work abroad in approved countries.
• Development opportunities, training, wellbeing offers.
• Subsidised transport or bike leasing, 20% product discount.
• Multinational team across Europe, emphasis on trust, diversity, inclusion.