Dealer Experience Specialist

TL;DR

Dealer Experience Specialist: Guiding dealers through the online platform for buying vehicles from sellers with an accent on building trust, solving issues, and ensuring seamless experiences. Focus on mastering CRM systems, creative problem-solving, and championing customer needs in a tech-driven car marketplace.

Location: Brighton office (hybrid: 1 day WFH per week)

Salary: £25,500 starting

Company

UK’s fastest-growing used car marketplace connecting private sellers with verified dealers via an online-only platform.

What you will do

• Build genuine connections with car sellers and dealers via phone, email, or chat, answering questions and fostering trust.
• Find creative solutions to challenges using initiative and problem-solving skills.
• Master CRM systems for data accuracy and efficiency.
• Champion customers by continuously improving their platform experience.

Requirements

• Genuinely enjoy helping people and building rapport.
• Natural communicator across phone, email, and chat.
• Detail-oriented with pride in your work.
• Quick learner who thrives solving problems.
• Collaborative team player.

Culture & Benefits

• Great work-life balance with shifts 8:45am-5:30pm and 1 WFH day weekly.
• Seafront office with social events, drinks, massages, free snacks.
• Stock options, NEST pension, BUPA health insurance (incl. dental/fitness).
• Learning budget for books/courses/conferences, cycle-to-work scheme.
• Generous parental leave (6 months maternity, 4 weeks paternity), volunteering day.

Hiring process

• Initial 30-min call discussing experience and hirify.global.
• Team matching with insights for final interview.
• 60-min final: meet team, skills assessment (incl. role-play).