Senior E-commerce Operations & Customer Support Coordinator (E-commerce)

TL;DR

Senior E-commerce Operations & Customer Support Coordinator (E-commerce): Managing inbound customer and wholesale communications and optimizing e-commerce logistics with an accent on workflow automation and inbox management. Focus on streamlining support operations, managing WooCommerce backend, and improving internal SOPs to reduce executive interruption.

Location: Remote (Must align with US Eastern Time, 8:00 am to 5:00 pm EST)

Company

hirify.global is a service provider specializing in operational support and staffing solutions for e-commerce and business growth.

What you will do

• Manage shared inboxes for support, logistics, and wholesale, maintaining inbox zero discipline.
• Triage and prioritize daily communications, drafting professional responses using SOP libraries.
• Operate WooCommerce backend and shipping software such as EasyShip or ShipStation.
• Implement and maintain task management tools like ClickUp, Asana, Trello, or Notion.
• Document recurring issues and develop SOPs to improve overall operational flow.
• Support process improvement and automation initiatives to increase efficiency.

Requirements

• English: C1+ written proficiency with professional tone control.
• Schedule: Availability to work Wednesday to Sunday, 8:00 am to 5:00 pm US Eastern Time.
• Prior experience in e-commerce customer support.
• Strong familiarity with WooCommerce or similar e-commerce platforms.
• Proven ability to work independently as an independent contractor.
• Strong documentation habits and a detail-oriented approach under pressure.

Nice to have

• Experience with shipping software (ShipStation, EasyShip).
• Proficiency in Microsoft 365 and shared mailbox environments.
• Experience handling payment disputes or chargebacks.
• Basic spreadsheet proficiency.

Culture & Benefits

• Permanent work-from-home arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.
• Independent contractor flexibility with professional fee structures based on performance.