Lead Trainer

TL;DR

Lead Trainer (Luxury Transport): Delivering engaging training to chauffeurs for five-star luxury customer experience with an accent on embedding knowledge, honing skills, and maintaining high service standards. Focus on assessing performance, providing constructive feedback, coaching, and creating country-specific learning content.

Location: Office-based role in Syon Park, London, England, United Kingdom

Company

Profitable scale-up redefining premium transportation with technology and five-star chauffeuring across Europe, US, and Middle East.

What you will do

• Deliver training to chauffeurs on providing five-star luxury customer experience as an engaging facilitator.
• Maintain and create country-specific learning content and initiatives.
• Act as the voice of the chauffeur, answering questions and providing guidance.
• Assess chauffeurs against hirify.global standards and deliver feedback and 1:1 coaching.
• Partner with peers in other regions to improve processes and exceed passenger expectations.

Requirements

• 3+ years in a specialised training role
• Track record of delivering engaging training programmes emphasising exacting customer standards
• In-depth knowledge of MS PowerPoint/Google Slides
• 2+ years in customer-facing environment, preferably luxury industry
• Exceptional communication skills, verbal and written
• Tenacious in maintaining standards with attention to detail

Nice to have

• Experience in Articulate 360 suite
• Passion for luxury vehicles and their specifications

Culture & Benefits

• Competitive salary and quarterly KPI-based bonus
• Private medical and dental insurance, life and critical illness cover
• Best-in-class equipment, professional development stipend
• Monthly credit towards hirify.global journeys, Cycle to Work scheme, free parking at Syon Park