Loan Support Specialist (Mortgage)

TL;DR

Loan Support Specialist (Mortgage): Providing technical and operational guidance to employees on loan origination systems and mortgage processes with an accent on Encompass360 and loan eligibility guidelines. Focus on solving technical issues via ticketing systems, creating self-help documentation, and collaborating with underwriting and compliance departments.

Location: Must be based in the USA

Salary: $21.00-$24.00 per hour

Company

hirify.global is a leading distributed retail mortgage lender in the US with over 7,000 employees operating across 700 branches.

What you will do

• Provide daily loan support to employees via ticketing systems, phone, email, and in person.
• Troubleshoot issues and provide guidance on the usage of loan origination systems and services.
• Assist Loan Officers and Processors in identifying answers regarding loan eligibility and lending guidelines.
• Perform loan-level administrative tasks within the loan origination system.
• Develop self-help documentation and procedures for leveraging support resources.
• Collaborate with subject matter experts in Underwriting, Closing, Secondary, and Compliance departments.

Requirements

• Associate’s degree or equivalent experience (Bachelor’s degree preferred).
• Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry.
• Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role.
• Minimum 2 years’ experience providing direct support to employees or customers.
• Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
• Proficiency in Microsoft Word, Excel, and Outlook.

Culture & Benefits

• Competitive compensation plan and bonus eligibility.
• Comprehensive health benefits including medical, dental, and vision insurance.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program and wellness program.
• Entrepreneurial culture with a focus on growth and transparency.