Product Specialist (Ticketing)

TL;DR

Product Specialist (Ticketing): Managing the product lifecycle and market requirements for ticketing and ecommerce tools with an accent on local market adaptation and stakeholder alignment. Focus on coordinating product launches, conducting UAT, and bridging the gap between global engineering teams and regional business needs.

Location: Must be based in Melbourne, Australia (Onsite)

Company

hirify.global is the world's largest live entertainment company, operating the Ticketmaster marketplace and providing enterprise tools for the live events industry.

What you will do

• Gather and prioritize product requirements to ensure local market needs are represented in global development.
• Perform UAT to verify that features are compliant, performant, and compatible across devices.
• Develop and execute deployment plans, coordinating readiness and launch across multiple stakeholders.
• Facilitate product demonstrations, onboarding sessions, and training for clients and internal teams.
• Monitor product effectiveness and identify opportunities for improvement based on user and client feedback.
• Collaborate with international teams in the UK, IE, and NZ to align regional requirements.

Requirements

• Proven experience in delivering and launching successful products.
• Strong project and program management skills with the ability to handle multiple initiatives.
• Analytical approach to problem-solving and high attention to detail.
• Ability to influence cross-functional teams without formal authority.
• Proficiency with tools like Asana and experience with Go-to-Market frameworks.
• Location: Must be based in Melbourne, Australia.

Nice to have

• Experience using AI tools for documentation, communication, and analysis.
• Ability to work effectively across different time zones in a global environment.

Culture & Benefits

• Part of a global leader in live entertainment with an inspiring and diverse culture.
• Inclusive environment emphasizing diversity, belonging, and equal opportunities.
• Support for professional and personal aspirations and career growth.
• Focus on work-life balance and flexibility to manage home and work life.
• Collaborative teamwork driven by accessible leaders and attentive managers.