Product Manager, Growth Operations

TL;DR

Product Manager, Growth Operations (Telco): Turn product strategy into precise, scalable execution for mobile offers and changes with an accent on operational accuracy, risk identification, and governance. Focus on building monitoring frameworks, dashboards, process maps, and applying diagnostic models like FISH and SIPOC to ensure seamless launches and continuous improvement.

Location: NSW, Australia (Hybrid: 3 days in office, 2 days remote)

Company

Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Deliver end-to-end operational execution for product offers and changes with full accuracy.
• Build monitoring frameworks, validation checks, dashboards (Power BI/Tableau/Qlik), and reporting for performance tracking.
• Create customer-journey maps, operational artefacts, and documentation for mobile portfolios.
• Apply frameworks like FISH and SIPOC to identify risks, quantify impacts, and support decision-making.
• Analyze processes, pinpoint failure modes, uphold governance and regulatory standards.
• Use insights to improve processes and become expert in operational implementation for complex initiatives.

Requirements

• Proven experience in product operations, delivery, or telco execution roles.
• Strong BI, reporting, and dashboarding skills (Power BI/Tableau/Qlik).
• Skilled in operational documentation, process mapping, and customer-journey artefacts.
• High attention to detail, planning, organization, and risk awareness.
• Comfortable with ambiguity, shifting priorities, tight deadlines.
• Exceptional stakeholder engagement, collaboration, and problem-solving skills.

Culture & Benefits

• Competitive remuneration, $80 monthly credit, 25% off products, retail discounts.
• Flexible hybrid work: 3 days office, 2 days remote/home.
• Vibrant office with cafes, gym, GP, childcare, convenience store.
• Competitive leave including 'Connected' days and 16 weeks paid parental leave.
• Development via hirify.global U micro-credentials with universities.
• Employee networks for diversity, wellbeing support 24/7, counselling.