Product Manager (AI)

TL;DR

Product Manager (AI): Lead the development and deployment of conversational AI, intelligent automation, and next-generation digital solutions reshaping customer experiences in telecommunications with an accent on service, sales strategy, and commercial value. Focus on designing omnichannel AI experiences, prioritizing initiatives aligned to OKRs, and experimenting with emerging AI technologies like LLMs to drive innovation and competitive advantage.

Location: NSW, Australia (hybrid: three days in office, two days remote)

Company

Leading Australian telecommunications provider delivering more than 11 million mobile, broadband, and digital services daily.

What you will do

• Lead delivery of AI-driven digital products supporting service and sales strategy, prioritizing conversational AI, intelligent routing, and predictive automation.
• Translate AI strategy into execution via roadmaps, KPIs, and measurable business outcomes.
• Design and deploy omnichannel AI experiences across app, web, and service touchpoints, balancing innovation with customer needs.
• Partner with technology, service, sales, marketing, and commercial teams from concept to launch.
• Manage vendor relationships with AI providers and influence senior stakeholders to champion AI-first thinking.
• Contribute to operating plans and business reviews showcasing AI impact.

Requirements

• Proven product management experience, ideally in AI, automation, or digital customer platforms.
• Strong commercial acumen with track record of delivering ROI.
• Deep understanding of customer-facing AI in service, sales, or contact centre environments.
• Prior technical experience in engineering highly regarded.
• Comfortable in fast-changing, agile environments managing multiple initiatives.
• Customer-obsessed mindset with ability to influence senior cross-functional stakeholders.

Culture & Benefits

• Competitive remuneration, employee discounts including $80 monthly credit and 25% off products.
• Flexible hybrid working: three days office, two days remote/home.
• Vibrant office campus with cafes, gym, GP, childcare, and convenience store.
• Competitive leave including 'Connected' days and up to 16 weeks paid parental leave.
• Development via hirify.global U micro-credentials with universities.
• Employee networks for diversity, free 24/7 counselling, and wellbeing support.