Change & Enablement Specialist (12 Month Contract)

TL;DR

Change & Enablement Specialist: Guide frontline teams through platform migration and operational transformation with an accent on process documentation, training sessions, and adoption tracking. Focus on designing role-specific training, facilitating AMA sessions, and maintaining feedback loops to identify workflow improvements.

Location: Sydney, Australia (hybrid model, encouraged to visit office)

Company

Global leader in IoT and connected transportation, providing web-based analytics and open platform for fleet management.

What you will do

• Create and maintain process documentation, SOPs, journey maps, FAQs, and guides for new tools and workflows.
• Design and facilitate training sessions, including role-specific paths, slide decks, and onboarding content.
• Run live AMA sessions, post-training reinforcement, and targeted coaching based on observed skill gaps.
• Track adoption metrics, draft internal communications, and maintain feedback loops with program teams.
• Identify inefficiencies in Customer Success workflows, coordinate improvements with team leads, and conduct post-implementation reviews.

Requirements

• Experience in change management, enablement, learning & development, or training coordination in technology/SaaS environments.
• Strong documentation and technical writing skills to simplify complex processes for diverse audiences.
• Training design and facilitation experience across roles and skill levels.
• Knowledge of change management frameworks like ADKAR.
• Strong communication skills adaptable to diverse cultures and regions; resilience in high-change environments.
• Location: Sydney, Australia (hybrid); reliable internet for remote work (50mb DL/10mb UL).

Culture & Benefits

• Flexible hybrid model supporting in-office and virtual work with cloud tools and asynchronous collaboration.
• Work-life balance emphasis with online social events, chat rooms, and gatherings.
• Inclusive culture prioritizing diversity, accessibility, and employee health/safety.
• Opportunities to innovate in fast-paced environment with fulfilling career growth.