Associate, Customer Support - Live Chat (Fintech)

TL;DR

Associate, Customer Support - Live Chat (Fintech): Handle user inquiries via live chat and tickets, resolving issues and ensuring smooth customer journeys with an accent on clear, empathetic communication and fast response times. Focus on maintaining high satisfaction, sharing feedback for product improvements, and adapting to shift schedules including evenings and weekends.

Location: Hybrid model with onsite collaboration in Vienna, Bucharest, Barcelona, or Berlin; must be able to work from European offices; additional 25 days per year to work from any city/country.

Company

Europe-based fintech platform enabling 24/7 trading of cryptocurrencies, stocks, precious metals, and commodities for over 6 million users.

What you will do

• Act as first point of contact via live chat and tickets, providing clear, friendly, and fast support.
• Resolve customer issues to ensure positive, stress-free experiences with hirify.global products.
• Share user feedback to improve support processes and customer journeys.
• Contribute to team goals on response times and satisfaction while staying updated on products.
• Adapt to flexible shift schedules including evenings and weekends, planned in advance.

Requirements

• Fluent English and German; other EU languages advantageous.
• Empathetic, friendly communicator who stays calm and positive under pressure.
• Detail-oriented and able to handle multiple chats while delivering high-quality responses.
• Curious about fintech, investing, or crypto.
• Thrive in fast-paced, international team environments.

Culture & Benefits

• Hybrid flexibility with 25 extra days to work from anywhere annually.
• Competitive compensation including stock options based on impact.
• Mental health support via coaching and counseling.
• Extra time off: 3 wellbeing days in 2026, 8 weeks gender-neutral parental leave.
• Unlimited Udemy courses, partner perks, free onsite meals in offices, company events.
• Tenure recognition, branded merchandise, and career growth opportunities.