Support Expert (IoT)

TL;DR

Support Expert (IoT): Resolving technical issues for customers and partners using IoT Cloud technology with an accent on system, network, and software troubleshooting. Focus on handling support tickets, configuring hirify.global solutions, and coordinating fixes with 3rd level support.

Location: Hybrid (Fernitz bei Graz, Austria)

Salary: € 3,175.00 gross per month

Company

hirify.global empowers retailers to turn their physical stores into digital assets leveraging IoT Cloud technology and electronic shelf labels.

What you will do

• Collaborate with customers and partners to identify and resolve potential issues.
• Handle support tickets independently and coordinate fixes with 3rd level support.
• Respond to inquiries via phone, email, and ticketing tools.
• Support the installation and configuration of hirify.global solutions.
• Troubleshoot system, network (LAN, WLAN), and software issues.
• Maintain process documentation and prepare relevant analysis reports.

Requirements

• HTL diploma, or a degree from a university of applied sciences (FH) or university.
• Knowledge of IT environments including LAN, WLAN, cloud, Linux, and Windows.
• Excellent German and English skills, both written and spoken.
• Must be based in or able to commute to Fernitz bei Graz, Austria for a hybrid work arrangement.
• Willingness to travel.

Nice to have

• Experience using remote support tools.
• Prior professional experience in a support role.

Culture & Benefits

• Flexible hybrid work schedule and flexible working hours.
• Competitive pay and shareholder equity.
• Professional growth via e-learning opportunities and workshops.
• Health and wellness perks including Gym, Yoga, Pilates, and Padel tennis.
• Practical benefits: Laptop for personal use, meal subsidy in the canteen, and public transport financial support.