Network Maintenance Manager

TL;DR

Network Maintenance Manager (PUDO Network): Own end-to-end maintenance lifecycle across multi-market network (USA/FR/BE/NL/PT/ES) ensuring 99.8% uptime with an accent on KPIs, vendor compliance, and cost control. Focus on data-driven root cause analysis, process gap closure, and continuous improvement of maintenance operations.

Location: Hybrid (2 days in office recommended, Vilnius office and offices across Europe)

Salary: €3,483 - €4,100 gross per month

Company

Europe’s leading second-hand fashion marketplace operating Marketplace, hirify.global Go (shipping network), and hirify.global Pay (payments), headquartered in Vilnius, Lithuania, with over 2,000 employees across Europe.

What you will do

• Own end-to-end maintenance process across the PUDO network, ensuring high uptime and fast issue resolution.
• Monitor and drive key maintenance KPIs including uptime, MTTR, SLA adherence, first-time fix rate, and cost efficiency.
• Enforce vendor performance, compliance, and governance while holding partners accountable to SLAs.
• Identify process gaps, implement corrective actions, and lead cost control initiatives.
• Establish maintenance standards, promote safety-first mindset, and collaborate with cross-functional teams.
• Maintain network health visibility through reporting, analytics, and performance tracking.

Requirements

• Proven experience in network maintenance, field/service operations, or program/project management with KPI accountability and vendor enforcement in multi-market environment.
• Strong understanding of maintenance KPIs (uptime, MTTR, SLA) and service performance management.
• Experience managing external vendors with track record of accountability and performance enforcement.
• Solid analytical skills for data-driven issue identification, process optimization, and cost control.
• Operational discipline with lean mindset, focus on efficiency, quality, and safety standards.
• Excellent stakeholder management and communication skills in fast-paced, cross-functional setting.

Culture & Benefits

• Share options programme.
• 25 working days holiday + workation up to 90 days per year (21 outside EU).
• Private health insurance, digital mental health support, and Employee Assistance Program.
• Home office support including IT equipment and €540 budget for furniture.
• Individual learning budget for courses, certifications, and workshops.
• Frequent team-building, monthly hirify.global shopping budget, dog-friendly office, gym and meals in Vilnius.