Senior Manager, Product Design (Logistics, Service Efficiency)

TL;DR

Senior Manager, Product Design (Logistics, Service Efficiency): Lead UX team within Efficient Service Tribe driving design for agent tools and platforms leveraging AI and automation to transform operational workflows. Focus on shaping design strategy across three core domains, mentoring designers, and adapting to AI landscape for intuitive global service experiences.

Location: Hybrid in Berlin, Germany (2 days a week in Berlin campus)

Company

World’s pioneering local delivery platform operating in 70+ countries, headquartered in Berlin, Germany.

What you will do

• Lead and grow a team of 5+ product designers across 7 squads in Berlin and Singapore, driving design strategy and vision in partnership with cross-functional leaders.
• Champion user-centered design for agent tools, overseeing discovery, prototyping, validation, and delivery for consistent quality and usability.
• Guide adaptation to AI landscape, defining best practices for integrating AI features into agent workflows.
• Collaborate with senior stakeholders to align on product KPIs, OKRs, and business goals.
• Inspire innovation in complex enterprise tools, advocating for simplicity, accessibility, and long-term value.

Requirements

• 5+ years in Product Design leadership, managing multidisciplinary teams and coaching senior ICs and leads.
• Experience adapting design for AI landscape, including automation, ML interfaces, or LLMs.
• Deep UX principles, user research, content strategy, design systems knowledge.
• Agile environments, storytelling, stakeholder influence at senior levels, excellent English communication.
• Expertise in customer service agents, internal ops tools, enterprise software; empathy for agents, customers, riders, vendors.

Culture & Benefits

• Hybrid model with 2 days/week in Berlin campus.
• 27+ days holiday, educational budget (1,000€), language courses, Udemy.
• Health checkups, gym/bicycle subsidy, meditation.
• Employee share plan, sabbatical bank, transport discounts, insurance, pension.
• Meal vouchers, food discounts, corporate perks.
• Relocation support to Berlin.