Customer Care Coordinator (Medtech)

TL;DR

Customer Care Coordinator (Medtech): Managing Patient Support Programs to ensure patients receive timely and professional assistance with an accent on coordinating services and removing barriers to care. Focus on seamless patient enrollment, maintaining accurate medical files, and collaborating with healthcare providers.

Location: Onsite in Dokki, Giza, Egypt (frequent travel required)

Company

hirify.global provides specialized patient support programs to expand access to medical benefits and healthcare globally.

What you will do

• Manage Patient Support Programs by liaising with key stakeholders and program teams.
• Coordinate the enrollment of eligible patients according to defined workflows and timelines.
• Maintain accurate and complete patient files to ensure timely submission and project standards.
• Conduct visits to healthcare providers, pharmacies, and support sites to assist implementation.
• Prepare regular reports on program performance, patient metrics, and quality assurance.
• Report adverse events and product complaints in compliance with SOPPs and client requirements.

Requirements

• Degree or Diploma in a medical background or social work.
• 0-1 year of experience in a healthcare, scientific field, or NGO.
• Experience in customer service management.
• Must be based in Giza, Egypt.
• Flexibility in working hours and ability to travel frequently.

Nice to have

• Experience in data monitoring and management.
• Experience coordinating logistics or supply chain operations.

Culture & Benefits

• Comprehensive training including product knowledge and pharmacovigilance.
• Opportunity to act as a trusted advocate for patients, expanding global access to care.
• Collaborative work environment with frequent interaction across various Axios divisions.