Product Complaint Specialist I

TL;DR

Product Complaint Specialist I (Quality Assurance): Ensuring all customer complaints and feedback for products and services are documented and managed in accordance with internal procedures, ISO 9001 and 13485 standards, and regulatory requirements. Focus on maintaining compliance, investigating issues, and coordinating resolutions.

Location: Onsite in Rockville or Gaithersburg, Maryland, USA

Salary: $59,100–$87,900 annually

Company

hirify.global develops and provides diagnostic products and services.

What you will do

• Document and manage customer complaints and feedback per internal procedures and standards.
• Ensure compliance with ISO 9001, ISO 13485, and applicable regulations.
• Investigate product and service issues, coordinate resolutions, and track outcomes.
• Communicate with customers and internal teams on complaint handling.
• Maintain accurate records and reports for quality assurance.

Requirements

• Must be authorized to work in the US (E-Verify used)
• Experience in quality control, assurance, or regulatory affairs preferred.
• Knowledge of ISO standards and medical device regulations.
• Strong communication and documentation skills.
• Ability to work in a standard office environment.

Culture & Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• 401(k) with company matching, flexible spending accounts.
• Company-paid short/long-term disability, life insurance.
• Paid vacation, sick leave, holidays, parental leave.
• Employee assistance program, fitness contribution, pet insurance, and more.