Customer Experience Manager (Logistics)

TL;DR

Customer Experience Manager (Logistics): Managing existing global sales customers as a single point of contact to enhance satisfaction and operational efficiency with an accent on hyper-care service and account profitability. Focus on driving a minimum 10% profitability increase through monthly report analysis and developing new sales prospects within the Vietnam market.

Location: Hanoi, Vietnam

Company

A leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.

What you will do

• Act as the single point of contact for existing global sales customers across all touchpoints.
• Coordinate closely with the sales team to provide "hyper care" service and regular updates.
• Monitor and increase customer profitability by reviewing monthly reports with a target of a minimum 10% increase.
• Identify and develop new sales prospects and manage leads within the Vietnam network.
• Collaborate with country and product teams to offer optimal solutions and quotes to customers.
• Build a pipeline and set targets to onboard new business.

Requirements

• Location: Must be based in Hanoi, Vietnam
• Experience in managing global sales customers and acting as a primary point of contact.
• Ability to analyze financial reports to drive profitability and achieve KPIs.
• Proven track record in sales lead development and pipeline management.
• Strong coordination skills to work between sales, product, and country teams.

Culture & Benefits

• Dynamic career opportunities for professional growth within the organization.
• Collaborative work environment that celebrates unique diversity.
• Opportunity to work with leading multinational companies across various industrial verticals.
• Close-knit community atmosphere.