Technical Support Specialist

TL;DR

Technical Support Specialist (hirify.global Tools): Analyze, process, troubleshoot, and resolve technical inquiries and cases for products like Tosca, qTest/Vera, and NeoLoad with an accent on license provisioning, delivery models, and customer communication. Focus on managing end-to-end license operations, onboarding clients, analyzing incident trends, and coordinating across departments.

Location: Hybrid (3x onsite in Manila, Philippines, 2x WFH)

Company

Market leader in continuous testing and quality engineering, headquartered in Austin, Texas, with offices worldwide and expanding in Manila.

What you will do

• Provide customer-facing support via self-service portal, emails, chats, and inbound calls for technical inquiries and license issues.
• Handle license creation, administration, distribution, and related customer communications.
• Collaborate with customers and internal teams to deliver excellent experience from provisioning to resolution.
• Onboard new clients, resolve license-related issues, maintain records, and analyze request trends.
• Be trained on hirify.global Continuous Testing Platform tools including Tosca, qTest, NeoLoad, and others.

Requirements

• Bachelor’s degree in Computer Science, IT, or Computer Engineering
• Minimum 3+ years in technical, application, product support, or license delivery in customer-facing role
• Understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) concepts
• Customer-centric attitude, detail-oriented problem-solving, excellent verbal/written communication
• Knowledge of licensing technologies and ITIL best practices highly desirable

Culture & Benefits

• Market competitive salary + success-oriented bonus
• Day 1 HMO coverage with 3 free dependents
• Supportive leadership, core values focused on change, customer service, teamwork, and efficiency
• Work with market leader in model-based automation testing