QA Specialist (iGaming)

TL;DR

QA Specialist (iGaming): Monitoring and assessing customer-facing interactions to ensure compliance with internal frameworks and gameplay regulations with an accent on quality benchmarks and stakeholder feedback. Focus on performing detailed audits across multiple communication channels and facilitating calibration sessions to align quality standards.

Location: Hybrid (Toronto, Canada) - Requires working in the office twice a week

Salary: CAD 74,000 – 82,000 per year

Company

An interactive entertainment company specializing in free-to-play online social games.

What you will do

• Review and assess interactions across email, live chat, and phone channels.
• Evaluate player assessments against established quality benchmarks and standards.
• Provide constructive feedback to internal stakeholders and the leadership team.
• Ensure timely completion of assigned weekly and monthly audits.
• Participate in calibration sessions to align quality standards across cross-functional teams.

Requirements

• At least 2 years of experience in Quality Assurance (QA) or Quality Monitoring (QM).
• Proficiency in CRM tools such as Salesforce and Zendesk.
• Experience with Google Workspace.
• Exceptional written and verbal communication skills.
• Ability to work independently while fostering a collaborative team environment.

Culture & Benefits

• Commitment to diversity, inclusion, and a supportive environment.
• Emphasis on flexibility to maintain a healthy work-life balance.
• Opportunities for continuous learning and career advancement.
• Competitive compensation and comprehensive benefits package.
• Active workplace culture with a mix of in-person and online social events.