Customer Success Contractor (AI)

TL;DR

Customer Success Contractor (AI/Ecommerce): Managing customer operations and email marketing performance for e-commerce brands with an accent on reporting, customer onboarding, and support ticket resolution. Focus on optimizing campaign performance in Klaviyo and facilitating seamless client onboarding in a fast-paced startup environment.

Location: Remote (Must be eligible for US 1099 contractor status)

Company

hirify.global is an AI-powered email marketing platform designed to automate and optimize campaigns for ecommerce brands.

What you will do

• Run and support email marketing reporting and performance analysis primarily within Klaviyo and other ESPs.
• Manage customer support and escalation tickets, ensuring timely follow-up and resolution.
• Support customer onboarding and ongoing engagement efforts to ensure client success.
• Prepare materials and action items for customer meetings and provide direct support to the CEO.
• Collaborate cross-functionally to surface customer feedback and address day-to-day operational needs.
• Join customer calls in a supporting capacity as needed.

Requirements

• 1–3 years of experience in customer success, account management, or lifecycle/email marketing.
• Familiarity with Klaviyo or similar ESPs (e.g., Attentive, Listrak).
• Comfort working with marketing data, running reports, and identifying performance insights.
• Strong organizational skills with the ability to manage multiple priorities.
• Clear written and verbal communication skills.
• Eligibility for a US-based 1099 contractor role.

Nice to have

• Exposure to AI tools or workflows.
• Experience working at a startup or supporting high-growth teams.
• Basic familiarity with HTML or technical troubleshooting.

Culture & Benefits

• Fast-paced startup environment where you can make an immediate impact.
• Company culture built on Accountability, Empathy, and Speed.
• Flexible remote work arrangement (expected 30 hours per week).