First Line Support Analyst (SaaS)

TL;DR

First Line Support Analyst (SaaS): Providing initial technical assistance to customers of an eCommerce growth platform with an accent on troubleshooting and problem-solving. Focus on resolving customer issues efficiently and collaborating with technical teams to ensure product success.

Location: On-site in Leicester, UK

Salary: £15,000–£15,700 per year

Company

A global SaaS business helping eCommerce brands grow through smarter technology and innovative tools.

What you will do

• Act as the first point of contact for customers to resolve product issues efficiently.
• Perform troubleshooting and problem-solving to assist users.
• Collaborate closely with technical teams and developers.
• Guide customers on how to get the most value from the company's products.
• Learn the operational inner workings of a global SaaS business.

Requirements

• Must be a school leaver motivated to start a career in tech.
• Tech-curious mindset with a strong desire to build real-world skills.
• Strong communication and problem-solving abilities.
• Must be able to work on-site in Leicester.

Culture & Benefits

• Digital Support Technician Level 3 qualification.
• Private Medical Insurance.
• Paid day off on your birthday.
• Structured career path with proven progression into full-time roles.
• Experience working within a fast-growing global SaaS environment.