Customer Systems Coordinator

TL;DR

Customer Systems Coordinator (Fintech): Supporting the systems, processes, and operational tooling that enable Customer Operations to deliver a great experience for millions of users. Focus on documenting requirements, maintaining internal content, and coordinating system updates to improve efficiency and consistency.

Location: Must be based in London, UK (Hybrid: minimum 2 days per week in-office).

Company

hirify.global is the UK's #1 credit score and report app, helping over 20 million users globally make better financial decisions through data-driven technology.

What you will do

• Support the creation and maintenance of operational processes, procedures, and documentation.
• Draft and update customer-facing and internal content, including Help Centre articles and macros.
• Assist with Customer Operations projects by documenting requirements and coordinating changes.
• Support testing and validation of process and system updates before release.
• Investigate operational issues and identify potential solutions and improvements.
• Collaborate with Customer Support teams to ensure workflows and tooling remain accurate.

Requirements

• Must be based in London, UK and able to work from the office at least 2 days per week.
• Strong written communication skills and attention to detail.
• Curious mindset with a willingness to learn new tools and systems.
• Strong organizational skills and ability to manage multiple priorities.
• Interest in technology, systems, automation, or operational improvement.
• Proactive attitude and willingness to take ownership of work.

Nice to have

• Experience creating documentation, procedures, or knowledge articles.
• Exposure to CRM, support, or workflow management tools like Zendesk, Salesforce, or Freshdesk.
• Experience working in Customer Operations or a similar operational environment.

Culture & Benefits

• Hybrid work environment with flexible hours.
• Private health and dental cover, including mental health support.
• Up to 6% matched pension and life assurance.
• 25 paid holidays plus a birthday duvet day.
• Access to financial coaching, leadership training, and learning budgets.
• Dog-friendly office with daily breakfast and free snacks.