Fraud Operations Analyst (Fintech)

TL;DR

Fraud Operations Analyst (Fintech): Monitoring and investigating suspicious transactions to prevent fraud and abuse within a fintech payment ecosystem with an accent on data analysis and risk mitigation. Focus on identifying fraudulent patterns, contributing to ML detection models, and maintaining SLAs to minimize financial losses.

Location: Remote (Türkiye)

Salary: $1,500 - $2,000 per month (Gross)

Company

A fintech company redefining the shopping experience through interest-free installment plans and innovative payment technology.

What you will do

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse.
• Investigate individual transactions and account patterns using internal policies and data analysis.
• Research fraud behavior to contribute to the improvement of machine learning models and detection rules.
• Collaborate with data scientists and engineering teams to refine fraud prevention tools.
• Maintain established service level agreements (SLAs) for timely case resolution.
• Handle professional escalations from internal and external stakeholders.

Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in investigating and resolving fraud incidents.
• Experience in analyzing data and making impactful decisions in fast-paced environments.
• Must be able to work specific shifts in Turkish time (8:00 am - 4:30 pm).
• Ability to work through holidays.
• Strong problem-solving, analytical, and communication skills.

Nice to have

• Work experience in fintech, payments, lending, or banking.
• Degree in statistics, math, finance, economics, or a related quantitative discipline.
• Proficiency in SQL and data analytics tools such as Python, R, or SAS.

Culture & Benefits

• High-standards environment focused on continuous improvement and quality.
• Culture of calculated risk-taking, candid communication, and ownership.
• Dynamic team that values results over traditional corporate conventions.
• Opportunity to work with cutting-edge fintech and retail technology.