Customer Service Agent (French)

TL;DR

Customer Service Agent (Telecom): Providing first-line technical support for business customers via phone and email with an accent on French and English communication. Focus on solving technical queries, managing customer escalations, and ensuring high service quality within agreed timescales.

Location: Must be based in São Paulo, Brazil

Company

hirify.global is a technology-driven global mobile communications provider delivering connectivity solutions through its own global mobile core network and in-house eSIM technology.

What you will do

• Act as first-line support to solve customer technical queries via phone and email.
• Track, collate, and respond to customer issues within agreed timescales.
• Escalate complex cases to the Technical Support team in Portugal.
• Collaborate with Service Account Managers to help develop and retain customer accounts.

Requirements

• Outstanding written and verbal skills in French.
• Excellent written and verbal English skills.
• Availability to work Monday to Friday on shifts adjusted to Brasília time.
• Thorough knowledge of Microsoft Office, ticketing systems, and customer service procedures.
• Experience in Helpdesk, Call Centre, or Telecoms (GSM/VoIP) sectors.

Nice to have

• Knowledge of supporting GSM.

Culture & Benefits

• CLT contract for job stability and reliable benefits.
• Quarterly performance bonuses.
• Meal allowance paid via Caju card (R$100 per working day).
• Health insurance with SulAmérica (50% company covered).
• Extended parental leave and daycare allowance for mothers.
• Onboarding trip to European offices in Lisbon or Berlin.