L1 Support (AS400)

TL;DR

L1 Support (AS400): Providing front-line technical support and incident management for clients with an accent on first-level troubleshooting and data extraction. Focus on solving technical issues, managing service requests, and coordinating with higher-tier support teams.

Location: Lisboa, Portugal. Occasional weekend or night on site intervention required.

Company

hirify.global is an IT services provider specializing in technical support and solutions for corporate clients.

What you will do

• Act as the primary contact for clients and internal technical support teams.
• Log and document all incidents, problems, and requests with high accuracy.
• Perform first-level technical troubleshooting and problem solving.
• Handle reporting, data extraction, and application configuration requests.
• Escalate complex issues to higher-tier support based on established guidelines.
• Work in alternating shifts (6:00 AM to 20:00 PM) including on-call nightly and weekend rotations.

Requirements

• Minimum 3 years of professional experience.
• Proficiency in SQL, ITIL, and AS400.
• Fluent English and French proficiency is required.
• Must be available for on-site interventions in Lisbon.