Social & Community Manager

TL;DR

Social & Community Manager (SaaS): Build, grow, and manage digital community platforms and social presence for users from hobbyists to enterprise architects with an accent on operations, moderation, and engagement. Focus on nurturing champions, gathering feedback for product teams, and coordinating events to drive advocacy and reduce support tickets.

Location: Hybrid work policy

Company

B2B SaaS provider of open-source cloud databases like Kafka, ClickHouse, OpenSearch, and Postgres.

What you will do

• Own daily operations of community platforms like Forum, Slack/Discord, ensuring they are organized and welcoming.
• Facilitate discussions, welcome members, and maintain a safe, inclusive environment as first responder.
• Build and manage a champions program with rewards, swag, and recognition for active contributors.
• Gather and share user feedback, pain points, and feature requests with Product and DevRel teams.
• Partner with Marketing and DevRel to coordinate User Groups, meetups, and grassroots events.
• Distribute Developer Advocate content and highlight top threads, spotlights, and projects.
• Track growth, engagement, and metrics to demonstrate community value in support reduction and retention.

Requirements

• 4+ years in community management, ideally in technical, open-source, or B2B SaaS.
• Exceptional relationship building; enjoy helping solve problems and connecting professionals.
• Experience with community tools like Discourse, Slack, Bevy, Common Room for workflows.
• Comfortable discussing developer topics like Kafka, ClickHouse, OpenSearch, Postgres.
• Handle trolls, debates, and enforce guidelines calmly.
• Manage global swag, leaderboards, and forum categories effectively.
• Excellent written communication with warmth, clarity, and wit.

Culture & Benefits

• Equity plan participation.
• Hybrid work policy for work-life balance.
• Choose your equipment and use Professional Development budget for learning.
• Holistic wellbeing via global Employee Assistance Program.
• Global Time Off Commitment including parental, sick, and personal leave.
• Country-specific benefits for global team.