Sr. Customer Success Manager - Health Plans & Digital Health

TL;DR

Sr. Customer Success Manager (Health Plans & Digital Health): Serve as trusted strategic and technical partner to enterprise clients, driving engagement, technical adoption, and long-term success across complex accounts with an accent on onboarding, integrations, and ROI demonstration. Focus on leading technical implementations, conducting executive business reviews, managing risks, and collaborating cross-functionally to achieve success metrics like retention and expansion.

Location: Remote

Salary: $110,000 - $128,000 per year plus variable commission and stock options

Company

hirify.global harnesses data and AI to unlock medical insights for optimal patient outcomes and equitable drug development.

What you will do

• Act as primary point of contact for enterprise clients, owning relationships from onboarding to renewal and expansion
• Lead technical onboarding and data ingestion, partnering cross-functionally for successful implementation
• Translate client goals into strategic and technical solutions, guiding process improvements and outcomes
• Build stakeholder relationships, conduct Executive Business Reviews to track KPIs and identify growth
• Proactively manage risks related to integrations, data delivery, and adoption; troubleshoot with Product and Engineering
• Manage technical requests via Jira, interpret API docs, support integrations, and mentor junior CSMs

Requirements

• 5+ years in Customer Success, Technical Account Management, or Client Services in Enterprise SaaS
• Experience with health plans, payers, digital health, provider data, or regulated industries
• Managed enterprise accounts ($1M+ ARR or equivalent)
• Familiarity with data products, APIs, technical onboarding, and integrations
• Experience using Jira or similar for technical issue resolution
• Strong project management for complex timelines, dependencies, and cross-functional delivery

Culture & Benefits

• Full suite of health insurance options and generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options, health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours and opportunity to work from anywhere
• Work with leading biotech and life sciences companies