Client Growth & Success Associate

TL;DR

Client Growth & Success Associate (Digital Health): Support and grow relationships with enterprise employer clients by managing day-to-day engagement, satisfaction, and retention efforts. Focus on delivering performance reports, driving adoption strategies, and collaborating across teams to ensure client value and operational alignment.

Location: Remote (USA). Applicants must be authorized to work for any employer in the U.S. No visa sponsorship.

Salary: $95,000 - $105,000 annually

Company

hirify.global applies AI Digital Twin technology exclusively toward metabolic health to improve and prevent chronic diseases like type 2 diabetes and obesity.

What you will do

• Serve as day-to-day contact for assigned employer clients and support senior leaders on strategic accounts with meeting prep, follow-ups, and execution.
• Build relationships with client stakeholders, track goals, KPIs, and metrics for alignment.
• Prepare performance reports, ROI analyses, and support business reviews; monitor client health and resolve issues.
• Drive enrollment and engagement through communications, campaigns, and data analysis.
• Assist with renewals, growth opportunities, and maintain documentation.
• Collaborate cross-functionally with Marketing, Clinical, Product, and Implementation teams.

Requirements

• 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred)
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Analytical mindset to translate data into insights.
• Clear professional communication skills; proactive and collaborative.
• Willingness to travel as needed; authorized to work in the U.S. without sponsorship

Nice to have

• Experience with Salesforce (SFDC), Zendesk, or JIRA.
• Interest in enterprise account management and client growth strategy.

Culture & Benefits

• Remote work with a global team.
• Competitive compensation, bonus eligible, and equity participation.
• Unlimited vacation with manager approval; 16 weeks paid parental leave for delivering parents, 8 weeks for non-delivering.
• 100% employer-sponsored healthcare, dental, vision; HSA/FSA options; 401k plan
• Supportive, collaborative environment focused on impact and growth.