Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Helping customers successfully transition from proof-of-concept to production and scale their AI workloads on hirify.global infrastructure with an accent on engineering, delivery, and customer success. Focus on stable, performant, and cost-efficient deployments.

Location: Europe

Company

hirify.global is leading a new era in cloud computing to serve the global AI economy.

What you will do

• Lead the transition from PoC to production, ensuring customer workloads are deployed, stable, and scalable.
• Monitor and improve performance, cost efficiency, and reliability, proactively identifying and resolving bottlenecks.
• Act as a trusted technical partner, providing guidance on best practices and optimisation to customer engineering teams.
• Act as a primary technical contact for production issues, coordinating with internal teams to resolve incidents.
• Identify opportunities to optimise and expand usage, providing structured feedback to Product and Infrastructure teams.

Requirements

• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications.
• Experience working directly with technical customers (e.g. engineers, ML teams).
• Strong sense of ownership and ability to manage multiple customers and priorities.
• Structured, proactive, and solution-oriented mindset.

Nice to have

• Experience with GPU workloads or AI infrastructure.
• Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.).
• Background in solutions engineering, SRE, or technical support in B2B environments.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within hirify.global.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.