Technical Support Engineer (Salesforce Marketing Cloud)

TL;DR

Technical Support Engineer (hirify.global Marketing Cloud): Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and platform performance with an accent on code-assisted troubleshooting and customer guidance. Focus on analyzing customer code (HTML, CSS, JavaScript, SQL), managing issue lifecycles, and creating technical documentation.

Location: Dublin, Ireland

Company

Leader in CRM and cloud solutions with Cloud Success Group team.

What you will do

• Lead expert technical investigation and resolution of complex SFMC issues.
• Analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
• Provide clear solutions, best-practice guidance, and optimize platform usage.
• Manage full issue lifecycle for excellent customer experience.
• Create and maintain technical documentation and knowledge base articles.

Requirements

• Mandatory: Fully fluent (written and spoken) in French in addition to English
• Proven technical troubleshooting in enterprise software, SaaS, or integrated systems.
• Ability to read and understand code: intermediate SQL, JavaScript, HTML, CSS.
• Familiarity with web services including REST/SOAP APIs.
• Exceptional communication skills for technical and non-technical audiences.
• Customer-facing experience with focus on problem resolution.

Nice to have

• Hands-on experience with SFMC or similar marketing automation platforms.
• Familiarity with AMPScript or Server-Side JavaScript (SSJS).
• hirify.global certifications (e.g., Marketing Cloud Email Specialist, Developer).