Senior Customer Success Engineer (Cybersecurity)

TL;DR

Senior Customer Success Engineer (Cybersecurity): Managing technical lifecycles for strategic accounts to drive onboarding and system optimization with an accent on application security and software supply chain security. Focus on resolving complex technical escalations, conducting technical QBRs, and aligning product roadmaps with customer security needs.

Location: Remote (United States)

Salary: $169,000 – $179,000 plus performance-based bonus or commission

Company

hirify.global provides advanced software supply chain security and threat intelligence solutions to protect organizations against critical risks.

What you will do

• Lead all phases of the customer lifecycle from deployment to optimization for strategic accounts.
• Drive onboarding efforts and tailor configurations to meet specific customer requirements within SLAs.
• Conduct regular technical reviews, monitor product usage, and lead enablement sessions to increase feature adoption.
• Lead technical Quarterly Business Reviews (QBRs) and provide data-backed insights on system performance and risk posture.
• Triage and resolve complex technical escalations in collaboration with Support and Engineering teams.
• Provide structured feedback to Product teams to influence the roadmap based on customer needs and deployment challenges.

Requirements

• Must be based in the United States.
• 6–8 years of experience in a customer-facing, technically hands-on role supporting large enterprise accounts.
• Proven experience in a technical advisory or TAM role within cybersecurity, application security, or software supply chain security.
• Hands-on experience with application security tools or threat detection platforms.
• Experience producing architecture diagrams and maintaining customer-specific technical documentation.
• Bachelor's degree in a technical or related field.

Culture & Benefits

• Remote-first environment with a remote work stipend for internet and cell phone expenses.
• Comprehensive health package: medical (nearly 90% premiums covered), HRA for deductibles, dental, vision, disability, and life insurance.
• Financial security: 401(k) with Traditional and Roth options, plus equity.
• Work-life balance: Flexible PTO and quarterly company-wide 3-day Wellness Weekends.
• Growth and wellbeing: Full access to Udemy Business and complimentary Calm app membership.
• Community focus: 8 paid hours annually for volunteer time.